CUSTOMER CARE
At SGT MNKY, the complete satisfaction of our customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information.
Have any questions or concerns?
We’re always ready to help!
Send us an email to:
RETURNS
We are sorry if the product is not what you were expecting. In order to return the item, please verify our FAQs or contact the team to know what is the return policy.
FAQ
Do you provide International delivery?
At SGT MNKY we take every customer seriously. We provide shipping to any part of the globe. The shipping cost will depend on the destination address.
What is your Return Policy?
We do not return money, but we will be happy to exchange the product for another size or product in the same price range. Every item to be exchanged must be returned within 7 days from the day it is delivered. The item must not have been worn and has to be in excellent conditions.
How do I return an item?
Please contact our team to start the return process. We will send you a package with the return label.
How do I track my order?
As soon as we receive your order, we will start the process to build your package and create the shipping label. When the shipping label is ready, an email will be sent to you with the tracking number, carrier and expecting delivery day.
How can I contact your couriers?
We use different couriers to send our products.
Common Carrier Tracking Information
UPS- https://www.ups.com/WebTracking/track
Phone: 1-800-742-5877
USPS-https://www.usps.com/shipping/trackandconfirm.htmPhone: 1-800-222-1811
Amazon- Visit Deliveries Shipped with Amazon
https://www.fedex.com/en-us/customer-support.htmlPhone: 1-800-463-3339